Support
Get Support
Access support channels, onboarding help, and troubleshooting guidance for your Xorent environment.
Support contact
For technical issues, account questions, and product help.
support@xorent.comOr use our contact form.
Support hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
We aim to respond within the SLA windows below.
Service level agreement
Our target initial response times by severity:
1
Severity 1
Service down or security impact — initial response within 4 business hours.
2
Severity 2
Major degradation — initial response within 1 business day.
3
Severity 3
General requests — initial response within 2 business days.
Our full terms and commitments are in our Terms of Service.
24/7 emergency contact
For critical production or security incidents, Atlassian partners can reach our on-call path via the contact details provided in your vendor profile.
support@xorent.com